Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (604) 904-0880.

What are the Hospital hours?

Our hospital is open Monday, Tuesday, Thursday and Friday from 8:00 am to 6:00 pm. On Wednesday we are open 8:00 am to 8:00 pm. On Saturday we are open from 9:00 am to 3:00 pm. The clinic is closed on Sunday.

Do I need to have an appointment?

Yes, patients are seen by appointment.

What forms of payment do you accept?

Cash, Debit, Mastercard and Visa

Can I make payments?

Payment is required at the time of service.

At what age should I have my pet spayed or neutered?

Spaying or neutering can be done at approximately 6 to 8 months of age, however, often this age will be extended. A comprehensive discussion with your veterinarian allows for a specific plan to be determined for you and your pet. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. A pre-anesthetic blood screen is recommended for most pets prior to undergoing anesthesia and surgery.

What is pre-anesthetic blood screening?

This is a blood test that is run in the clinic prior to surgery. It helps to evaluate organ functions, blood counts and clotting ability of your pet. The pre-anesthetic blood screening is done to ensure safety during surgery and the ability to heal following surgery.

How long do the sutures stay in after my pet's surgery?

Procedures involving sutures that require removal involve a complimentary appointment in 10 to 14 days following the surgery. 

Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However, there are several advantages to having your pet spayed or neutered at an appropriate time. These advantages can include decreasing the risk of breast cancer later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighbourhood, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

Do you board pets?

Yes, we do boarding for our clients. We have boarding space for cats. We also can board other small animals, but you will be required to bring your own cage and food for your pet.